A signed contract outlining the project will be required for all levels of service, unless stated otherwise. A copy will be e-mailed to the client, and once signed, returned to Don’t Believe The Type prior to commencing work. If work is forwarded prior to this, then it will be assumed that the agreement is binding and work will be commenced immediately.
OFFICE HOURS & COMMUNICATION. Don’t Believe The Type is available during office hours from Monday to Friday, 8.30am to 5.00pm AEST, or by arrangements made. Due to the nature of the business model, e-mail, phone or Skype are primary forms of communication between the client and Don’t Believe The Type, unless otherwise specified.
Don’t Believe The Type is available for phone calls during office hours only, and telephone meetings exceeding the duration of 15 minutes must be prescheduled (and may be charged). Cancellation of scheduled meetings requires a minimum of 24 hours advance notice, unless this I not possible due to an emergency. If the client misses a scheduled meeting without prior notice, time will be billed accordingly.
PROJECTS SCOPE. Don’t Believe The Type will provide a project brief with submission of quotation. Any modification to the original scope not included in the brief submitted with quotation will render the quotation as invalid, and additional fees may apply to cover time and expenses. A new quotation will be provided, requiring approval and payment of revised deposit before work can proceed.
PROJECTS COMPLETION. Basic office support receives 48-72 hour attention. Each new or special project requires a minimum of 3 days lead-time. The client will provide sufficient notice and allow for reasonable timeframes for project completions. Rush projects of 24 hours or less and projects requiring weekend or holiday work may be subject to a 25% surcharge and/or other rush fees. Don’t Believe The Type reserves the right to refuse any project or service requests.
MATERIALS & INFORMATION. It is the client’s responsibility to provide all content, outlines, photos, product images, etc. necessary for any special projects. Source material must be clear and legible. The client is responsible for furnishing all pertinent information and for furnishing accurate, truthful and complete information necessary for Don’t Believe The Type to perform or complete the contracted services or project.
EXPENSES. Pre-discussed expenses incurred on behalf of the client are not included in any fees, and will be billed separately. Reimbursable expenses may include, but are not limited to: office supplies (i.e. file folders, envelopes, blank CDs, etc.), phone calls, postage, courier services, etc.
Minimal phone calls and e-mails discussed prior to commencement will be included in the hourly rate.
There is a 1-hour minimum booking requirement for office (on-site) calls. On-site visits will be billed for meeting time and roundtrip travel time. All expenses occurring will be billed as per agreement and are due upon receipt, unless specified differently.
DELIVERY. Completed projects are delivered via e-mail, FTP, cloud storage/exchange, Australia Post or other means as required by the client. The client is responsible and will be billed for all shipping and handling costs above standard mail charges.
ACCURACY. The client assumes full responsibility for acceptance of work or services performed and agreed upon, as well as final proofing and accuracy. Although we aim to provide accurate services, human errors can occur, and Don’t Believe The Type is not responsible for errors or omissions not reported by client. All errors must be reported within 72 hours of delivery, or work will be considered accepted. All errors reported within 72 hours will be corrected at no additional charges, unless the client requires amendments not included in the original project brief. Additional fees may apply, if reported after 72 hours.
COPYRIGHT. Until all monies are paid by client, copyright for any work provided will remain with Don’t Believe The Type. Don’t Believe The Type also reserves the right to use client projects for its own portfolio, unless otherwise specified and/or according documents signed by both parties.
PAYMENT OPTIONS. Payment can be made via Direct Debit or Paypal. Paypal payments incur a surcharge of 2.5% for national or a 3.5% surcharge for international payments.
RETAINERS. Monthly retainers provide ongoing support at a discounted rate up to the number of hours set forth in the agreement between Don’t Believe The Type and clients, and have a minimum of 2 months commitment. A notice will be sent out by Don’t Believe The Type, if a minimum of 2 hours has been reached.
Retainer fees are required in full in advance of services; payment is due on or before the 1st of each month. If payment is not received by the 5th, the full standard hourly rates will apply for any work performed during that month, and monies received will be applied accordingly. Services rendered beyond the retained number of hours will be billed at the full hourly rate discussed, with payment due upon receipt.
Hours are billed to the minute and time-tracked. Payments rendered are considered fully earned and non-refundable; however, for ongoing clients, a maximum of 1 unused hour will be carried over into the next month and has to be used within 30 days.
LATE PAYMENTS. Payment not received by due date will result in work cessation. Don’t Believe The Type reserves the right to refuse completion or delivery of work until past due balances are paid. Monthly late charges of 2.5% of the total amount as well as of 2.5% on unpaid balances per month will apply.
LIEN. All material or property belonging to the client, as well as work performed, may be retained as security until all just claims against clients are satisfied.
LATE FEES. Clients, who consistently fail to respond to questions in a timely manner, do not supply needed information or otherwise impair efficient workflows increase administrative time, waste retainer hours unnecessarily and prevent Don’t Believe The Type from working to optimum standards, as well as serving other clients in a fair and equal manner. Don’t Believe The Type reserves the right to impose late fees and/or increase hourly rates of clients who fall into this category, or terminate the agreement, if necessary.
SERVICE RATES. Don’t Believe The Type reserves the right to increase fees annually, but will give a 60-day notice prior to any such increase. Fee increases will take effect 60 days following the date of notice and are not negotiable. At such time the client is free to decide to continue receiving services by Don’t Believe The Type at the new rate or to void existing agreements.
PROPERTY. All billings (including invoices, statements and estimates), reports and time accountings are provided as a convenience to the client at the discretion of Don’t Believe The Type and remain the property of Don’t Believe The Type. Periodic audits may reveal previous billing discrepancies or errors, and Don’t Believe The Type is entitled to void or recall incorrect invoices and statements, and bill for any monies due on account.
ACCURACY OF INFORMATION. The client agrees that the accuracy of information supplied to Don’t Believe The Type is the sole responsibility of the client and that Don’t Believe The Type is not responsible and shall not be held liable for the results of services performed on the basis of inaccurate, incomplete or untruthful information furnished by the client.
TERMINATION. Retainers may be terminated by either party for any reason within 1 month advance with a written notice of intent to cancel. Retainer fees for the last month of service are due and payable in full on or before the 1st of the month, whether actual services are performed or not. Retainer fees are due in full for the intended month of cancellation, if proper notice is not provided.
EXPIRATION & MODIFICATION. Agreements shall remain in effect for the period settled by both parties, or until such time as one or the other party provides a written notice of cancellation. Agreements may be modified or amended as necessary after negotiations initiated by either party. If agreement is reached, only a written instrument signed by both parties will modify or amend the existing agreement between Don’t Believe The Type and the client.
CONFIDENTIALITY. Don’t Believe The Type takes its clients’ confidentiality seriously and every signed agreement contains a confidentiality clause. Don’t Believe The Type shall not release any private information to third parties, unless required by law. Material provided will be returned to clients upon completion of work and payment is received. A copy of completed work will be saved for a period of six (6) months for future reference. After this time it will be deleted, unless requested otherwise.
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